Read the highlights of AAA’s new commercial arbitration rules. They became effective September 1st.
Silence can be an effective negotiating tool. Here is how!
Mediation can be defined as a difficult conversation. Here are some valuable tips for having a difficult conversation from an executive leadership coach.
Article on the differences between evaluative and facilitative mediation. Is there a difference?
Calculating your and your opponents best alternative to a negotiated agreement is valuable but beware the pitfalls. The use of math does not make it science.
Offers in mediation are too often approached with all the coyness of gauche teenagers at a school dance (acknowledging that this metaphor may reveal too much about my own youth!). It need not be like this. Here are some thoughts to ease the pain.
To become a better negotiator, become a better listener! Here are some suggestions to improve your listening skills. First, shut up …
Does the “Why” Matter? As lawyers we are trained to discover the facts of a dispute and apply the law to those facts. Lawyers are good at uncovering the what, when, where, who, and how
E-Mail communications are fraught with dangers not present in face-to-face or telephone communications. Human beings are programmed to communicate with more than just words. Take the example of a simple apology. When you offer or
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