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In my experience, apologies in business or civil litigation mediation are the exception not the rule.  There may be good reasons for this but you should never underestimate the potential of a good apology for reaching a resolution.   Amongst the recent revelations coming from #MeToo the story of Dan Harmon and Megan Ganz did not make a lot of headlines.  I bring it up here because Dan Harmon recently offered a public apology and did it in a way that his victim called a “Master Class in How to Apologize.” https://twitter.com/meganganz/status/951373404485033985?ref_src=twsrc%5Etfw So, what can we learn from this unusual public exchange; what makes this a “good apology.”  In Ms. Ganz’ words, Mr. Harmon’s apology acknowledges the full details of his wrongdoing without justification, rationalization, or excuse.  Listening to the full account, however, reveals that Mr. Harmon does explain why this happened but he does not use that explanation to