
A Guide to Arrogance in Negotiation and How to Avoid It
Although negotiators must display confidence — real or feigned — arrogance is counterproductive. Learn why in this article.
Although negotiators must display confidence — real or feigned — arrogance is counterproductive. Learn why in this article.
Should you tell your mediator your bottom line? This post from an experienced mediator explores that question.
The default model for mediation has produced excellent results in most cases. For complex, multi-faceted, or multi-party mediation, this article suggests re-thinking the process.
Negotiating the Impossible provides insights from the resolution of some of the most intractable conflicts in history. In this introduction and articles to follow, we explore the lessons we can learn from them.
Listening — understanding — the other side may be the most important negotiation skill. It is difficult to be a good listener when you are talking. But silence has other benefits discussed in this article.
Have you ever lied in a negotiation? The most common answer is that it depends on what is meant by lying. Is representing a higher
One of the best mediators I have worked with describes the mediator’s role as helping people have difficult conversations. I don’t use that line in
Facilitative vs. Evaluative Mediation In late July, I spoke to the ABA Forum on Construction as part of a panel on how to be a
A significant step in preparing for mediation, or any negotiation, is the calculation of the party’s Best Alternative to a Negotiated Agreement (“BATNA”). Most lawyers
Kluwer’s Mediation Blog recently published one of the best articles I have read on negotiating in mediation by Bill Marsh, a London based international mediator.