- Begin from a place of curiosity and respect. The other side has a different perspective, approach the conversation to learn why they do not agree with you. Most lawyers begin a mediation with the intent of convincing the other side — a difficult task if you do not understand their point of view.
- Focus on what the other person is saying, not your response.
- Be direct.
- Don’t Put It Off.
- Expect a Positive Result.
Although negotiators must display confidence — real or feigned — arrogance is counterproductive. Learn why in this article.